Privacy Policy

Last updated: 17 October 2026

At MeshSmith, we value the trust you place in us. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit meshsmith.in, create an account, purchase products, or interact with our services.

1. Who We Are

MeshSmith is a creative commerce platform for handmade products, DIY kits, personalised gifts, 3D printing, home décor, and products offered by independent sellers.

Business operator: [Insert legal entity name].

Privacy contact: support@meshsmith.in.

2. Information We Collect

Depending on how you use our platform, we may collect:

Account information: Name, mobile number, email address, login identifiers, and account preferences.
Order information: Purchased products, order history, delivery addresses, contact details, and transaction status.
Customisation information: Photographs, designs, names, text, dimensions, and files submitted for personalised products.
Payment information: Payment status, transaction references, refund details, and limited payment-related information received from payment providers.
Communications: Messages, support requests, feedback, and correspondence through email, WhatsApp, or other channels.
Technical information: IP address, browser type, device information, website activity, and cookies or similar technologies.
Seller information: Business details, contact information, verification documents, payout details, and product listings where seller onboarding is available.

3. How We Use Your Information

We use personal information for purposes including:

Creating and managing customer and seller accounts.
Sending login verification codes and securing accounts.
Processing purchases, payments, refunds, and order requests.
Producing and fulfilling personalised products.
Coordinating delivery with sellers, couriers, and fulfilment partners.
Sending transactional updates, such as order confirmations and shipping notifications.
Responding to customer enquiries, complaints, and support requests.
Preventing fraud, abuse, and unauthorised activity.
Improving our website, products, services, and customer experience.
Meeting applicable legal, tax, accounting, and regulatory requirements.
Sending promotional communications where permitted and subject to applicable consent requirements.

4. Login OTPs and Transactional Messages

If you register or sign in using your mobile number, we may send one-time passwords or verification messages through SMS, WhatsApp, or other supported channels.

We may also send necessary order-related communications, including payment confirmations, dispatch updates, delivery notifications, and support responses.

Marketing communications will be handled separately from essential service messages, in accordance with applicable law and your communication preferences.

5. Payment Processing

Payments may be handled by authorised third-party payment gateways, such as Razorpay, or other payment providers enabled on our platform.

Payment providers process payment credentials under their own security and privacy practices. MeshSmith does not need access to your full card number, card PIN, or banking password to process an order.

6. Sharing Information With Sellers and Service Providers

We may share relevant information with:

Independent sellers who need order and delivery details to fulfil purchases.
Courier and logistics partners responsible for shipping orders.
Payment gateways and financial service providers processing transactions and refunds.
Messaging and verification providers delivering OTPs and order notifications.
Hosting, analytics, security, and customer-support providers supporting our operations.
Regulators, law enforcement, or other parties where disclosure is required or permitted by law.

We share information only where reasonably necessary for the relevant purpose and subject to applicable safeguards and legal requirements.

We do not sell customer personal information to third-party advertisers.

7. Personalised Product Files

For products such as lithophane lamps, custom 3D prints, and photo-based gifts, you may provide photographs, artwork, or design files.

We use these materials to review, design, manufacture, and fulfil your order, and to provide related support. Files may be shared with the relevant seller or production partner where necessary.

We will not intentionally use your private photographs or custom artwork in public marketing without appropriate permission.

8. Cookies and Analytics

Our website may use cookies and similar technologies to maintain sessions, remember preferences, improve functionality, understand traffic, and protect the platform.

Where required by applicable law, we will request consent before using non-essential cookies or tracking technologies.

You may manage cookies through your browser settings, although disabling certain cookies can affect website functionality.

9. Data Security

We use reasonable technical and organisational measures intended to protect personal information from unauthorised access, misuse, alteration, or disclosure.

No internet-based service can guarantee absolute security. Please protect your account credentials and never share your login OTP with anyone.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, support, security, recordkeeping, dispute resolution, and legal compliance.

Retention periods may differ depending on the category of information and applicable legal requirements.

11. Your Privacy Choices and Rights

Subject to applicable law, you may request access to information about your personal data, correction of inaccurate details, withdrawal of applicable consent, or deletion of information that we are not required to retain.

You may also contact us regarding grievances or concerns about the handling of your personal information.

To submit a request, email support@meshsmith.in. We may need to verify your identity before processing certain requests.

12. Children's Privacy

MeshSmith may sell DIY kits and creative products intended for children, but purchases and account management should be handled by a parent or legal guardian where required.

We do not knowingly seek to collect children's personal information in violation of applicable law. If you believe a child has submitted personal information improperly, please contact us.

13. Third-Party Websites

Our website may contain links to external websites or services. We are not responsible for their independent privacy practices. We encourage you to review their policies before sharing information.

14. International Processing

Some service providers may process or store information outside India. Where this occurs, we will seek to comply with applicable requirements governing such processing and transfers.

15. Changes to This Policy

We may update this Privacy Policy when our services, technology, or legal obligations change. The latest version will be published on this page with an updated effective date.

16. Contact and Grievances

MeshSmith Privacy Support
Email: support@meshsmith.in
WhatsApp: +91 9793397935
Website: meshsmith.in
Business address: [Insert address]
Grievance contact: [Insert designated contact details, if applicable]