Last updated: 17 October 2026
At MeshSmith, every creation matters. We want you to enjoy your purchase, whether it's a handmade candle, a DIY kit, a personalised gift, or a unique creation from one of our marketplace sellers.
If something goes wrong, we're here to help.
Eligible standard products may be returned within [insert return window, for example 7 days] of delivery, subject to the conditions shown on the product page and applicable law.
For a standard change-of-mind return, products should generally be unused, in their original condition, and accompanied by their original packaging and accessories.
Return eligibility may differ for handmade, fragile, customised, perishable, hygiene-sensitive, or other special-category products. Any product-specific restrictions should be disclosed before purchase.
The following products may not be eligible for change-of-mind returns:
Important: These restrictions do not remove your rights when an item is defective, damaged on arrival, incorrect, or not as described.
If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible, preferably within [insert reporting window] of delivery.
Include your order number, a description of the issue, and photographs or videos where available.
We will review the concern and, where appropriate, arrange a replacement, repair, return, refund, or another remedy consistent with applicable law.
We may request additional information to investigate the issue, but we will not use procedural requirements to deny mandatory consumer rights.
Many MeshSmith products are handmade or individually produced. Small variations in colour, texture, pattern, dimensions, or finishing may occur.
Such variations are not necessarily defects, provided the product remains consistent with its material description and expected quality.
To request cancellation, contact us promptly with your order number.
For standard products, cancellation may be possible before dispatch or fulfilment begins.
For personalised and made-to-order products, cancellation may be restricted once design, material preparation, or production has started. Any applicable restrictions or charges will be assessed according to the order status, disclosed terms, and applicable law.
If MeshSmith or a seller cancels an order after receiving payment, the amount due for the cancelled order will be refunded.
Please do not send products to an address without receiving return instructions.
Approved refunds are generally initiated to the original payment method, where supported by the payment provider.
We aim to initiate approved refunds within [insert processing period]. The time taken for the refunded amount to appear in your account may depend on your bank, payment method, and payment gateway.
If the original payment method cannot be used, we will coordinate an appropriate alternative refund method.
Where a return results from a confirmed defect, damage on arrival, or an incorrect item, reasonable return shipping arrangements will be handled in accordance with applicable law.
For eligible change-of-mind returns, return shipping charges, if any, will be disclosed before the return is processed.
For products sold by independent marketplace sellers, the seller may participate in reviewing and fulfilling a return, replacement, or refund request.
MeshSmith may facilitate communication and dispute resolution. Seller-specific return conditions must not override applicable consumer rights.
If tracking shows an order as delivered but you have not received it, or if your parcel appears lost, contact us promptly.
We will coordinate with the relevant seller and logistics provider to investigate and determine an appropriate resolution.
MeshSmith Support
Email: support@meshsmith.in
WhatsApp: +91 9793397935
Website: meshsmith.in